牧者心聲

曾在一個職場小組分享信息，提到「VUCA」的概念。這概念最早在 90 年代出現，用來描述冷戰後不穩定的世界局勢。VUCA 指的是易變性（Volatility）、不確定性（Uncertainty）、複雜性（Complexity）和模糊性（Ambiguity），提醒人在面對局面不穩定時，需要隨時保持靈活應變。

進入 21 世紀，VUCA 已進階為「BANI」：脆弱性（Brittle）、焦慮感（Anxious）、非線性（Non-linear）及難以理解（Incomprehensible），這種多變無常的局勢，似乎讓人的心也隨之變得不安和脆弱。不論是 VUCA 還是 BANI，都反映現今環境的變化越發不可預測、難以作長遠規劃、無法控制和沒有標準答案。

主的門徒在這變化莫測、缺乏絕對真理的職場環境和人事中，更需依靠主的聖言和同路人才能站立得穩，而這正是職場小組的使命。有組員笑說，在公司午間的短聚就像一片綠洲，神彷彿在中環、灣仔和金鐘另闢一個神聖空間，讓北宣家弟兄姊妹一同讀經、祈禱和守望，匯聚成一道活水泉源，為生命注入無窮的力量，好叫大家能繼續為生活打拼，也懂得去留意身邊未信同事的身心靈需要。

一位擔任高層的基督徒上司分享，曾有同事對新工作缺乏信心，他在檢視對方第一次交來的文件後，便寫上「Well Done」以作鼓勵。沒想到十多年後，當這位同事因移民辭職道別時，竟然把那文件拿出來，原來她把當時寫有「Well Done」的文件珍重地保存了十多年。這位上司不禁驚嘆，神竟使用這微小的兩個字，成為同事莫大的祝福。

也有熱心傳福音的組長，除了積極邀請同事出席公司每年兩次的佈道會，也會分享自己參與教會短宣的經歷，後來有一位同事離職，細問原因之下，才知道他是受到組長短宣分享的激勵，感到神呼召他去做服侍人的工作，於是決心轉往一間非牟利機構服事神。組長驚嘆道：「神的工作不單在我參與短宣服事的時候發生，更是在我意想不到的時候，使用了我的見證！」

職場的商界領袖善用 VUCA 作出評估和管理風險的應對之道：V=Vision（願景）應對易變性；U=Understanding（理解）應對不確定性；C=Clarity（清晰）應對複雜性；A=Agility（敏捷）應對模糊性。「Life without Christ is crisis」（生命沒有基督就會出現危機）

我盼望將商業的 VUCA 應對之道也轉化為基督門徒對信仰的堅持，與身處職場中的你互勉：

Victor 得勝的君王——我信祢掌管明天（易變性）；
Unfailing love of the Son 不離不棄的愛子——我信祢伴我前行（不確定性）；
Creator 創造主——我信祢賜我智慧（複雜性）；
Alpha 創始成終的主——我信祢對我說話（模糊性）。

  I once shared a message at a workplace fellowship in which I introduced the concept of “VUCA.” The term first emerged in the 1990s to describe the unstable global situation following the Cold War. VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity. It reminds us that, when facing unstable circumstances, we need to remain flexible and ready to adapt at all times.

  As we entered the twenty-first century, VUCA developed further into “BANI”: Brittle, Anxious, Non-linear and Incomprehensible. Amid such unpredictable and constantly changing circumstances, people’s hearts also seem to have become increasingly anxious and fragile. Whether described as VUCA or BANI, our present environment is becoming ever more unpredictable, difficult to plan for in the long term, beyond our control and without standard answers.

  As disciples of the Lord, amid an ever-changing workplace environment and interpersonal relationships in which absolute truth is lacking, we need all the more to rely on the Lord’s word and on fellow travellers in faith so that we may stand firm. This is precisely the mission of workplace fellowships. One member jokingly remarked that their brief lunchtime gatherings at work were like an oasis. It was as though God had set apart sacred spaces in Central, Wan Chai and Admiralty, where brothers and sisters from the NPAC family could read the Bible, pray and watch over one another. Together, they form a spring of living water that infuses their lives with boundless strength, enabling them to continue working hard in their daily lives while also becoming attentive to the physical, emotional and spiritual needs of their colleagues who have yet to believe.

  A Christian supervisor in a senior position once shared that a colleague lacked confidence when she began a new role. After reviewing the first document she submitted, he wrote “Well Done” on it as a word of encouragement. More than ten years later, when this colleague resigned because she was emigrating and came to say goodbye, she unexpectedly brought out that very document. It turned out that she had treasured and kept the document bearing the words “Well Done” for more than a decade. The supervisor could not help but marvel that God had used those two little words to become such a tremendous blessing to his colleague.

  There was also a fellowship leader who was passionate about sharing the gospel. Besides actively inviting colleagues to the company’s evangelistic meetings held twice a year, the leader would also share experiences of participating in the church’s short-term mission trips. Later, one colleague resigned. When asked more closely about the reason, he explained that he had been inspired by the leader’s sharing about short-term missions and had sensed God calling him to work that served others. He therefore decided to move to a non-profit organization in order to serve God. The fellowship leader exclaimed, “God’s work did not take place only while I was serving on the short-term mission trip. At a time I never expected, He also used my testimony!”

  Business leaders in the workplace make good use of the VUCA framework to assess and manage risks: Vision responds to Volatility; Understanding responds to Uncertainty; Clarity responds to Complexity; and Agility responds to Ambiguity.

  “Life without Christ is crisis.” I hope to transform the business world’s ways of responding to VUCA into convictions of faith for Christ’s disciples, as an encouragement to you who are serving in the workplace:

Victor, the victorious King—I believe You hold tomorrow in Your hands (amid volatility);
Unfailing love of the Son, the beloved Son who never leaves or forsakes me—I believe You accompany me on the journey (amid uncertainty);
Creator—I believe You grant me wisdom (amid complexity);
Alpha, the Lord who is the Beginning and the End—I believe You speak to me (amid ambiguity).